Contact Us


Before calling please read FAQ's below...


I need a VAT invoice, how do I get a copy?

·       A hard copy VAT invoice is sent out with your goods

·       A VAT invoice gets auto-generated with every order and emailed to you (it maybe worth checking your junk folder)

·       Log-in to your user account on the website, a VAT invoice will be available to download in the order section

Still need a VAT invoice? Email us with your order number/date/amount to for a copy 

How long do orders take to arrive?

Usually 2 working days if you select a courier service

Do you offer a next day service?

No, we do our best to get all orders out as quick as possible for everyone, some orders with multiple goods or specific cut lengths of chain, wire rope or wire rope fabrications do take longer to prepare, as mentioned above please allow 2-3 working days

Do we have an account with you?

No, we do not offer accounts, you may have a log in for the website to see previous orders etc but we do not offer credit accounts

Can you offer credit/trade accounts?

No, we are strictly a pre-paid website only

Can I get a discount?

We do not offer discounts currently

Do you process purchase orders?

We can process purchase orders however the price of the goods will increase by 10% from the advertised online price, there is also a £50.00 minimum order charge - it is always faster and cheaper to order through the website

Are items in stock?

Yes, we keep good stock levels, if the website allows you to add goods to the basket they will be in stock

Can I get a quote?

We do not usually offer quotes as goods are priced as advertised online, to get a overall cost simply add all your items to the shopping basket and see the full costs there

What couriers do you use?

We use DPD for parcels or various pallet couriers for heavier orders

How much is postage?

If you add all goods to the shopping basket there is a postage calculator there 

I am not in the UK, can I still order?

Please email us with a full list of goods and your address and we will send back a quote

What’s the easiest way to get in touch?

We offer a Whatsapp messenger chat service - you can easily message us on 07519027536 whilst your on the go, we reply very quickly during office hours. This service is ideal if you wish to send us photos or want to chat with us quickly without the hassle of a phone call or an email - its our favourite way to communicate 

You can email us at

You can call the office on 01384 389 146 but please bare in mind we have limited office staff as we are geared for online sales. No orders can be placed via the telephone, only via the website


Office opening hours

Monday to Friday 9.00am - 4.30pm


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