How long will my Order take to arrive?
Courier Delivery - We aim to get your goods to you within 2 business days, bigger orders or remote postage areas may take longer
Royal Mail Delivery - Goods are sent via 1st class delivery, delivery times can vary depending on Royal Mail service schedule
Are the sizes listed on your website accurate?
We do our best to make sure the sizes are as accurate as possible. The manufacturers of our goods are liable to change the product design and dimensions without notification so sizes may vary, if your sizes are critical please email firstname.lastname@example.org for confirmation before ordering
Can I place an order over the telephone?
No, we are a website only and we can not take payments over the telephone, all orders must be placed online
Can i collect my order?
No, we do not offer collections
Are the items in stock?
Yes, we have huge stock levels, if the website allows you to add the items into the basket then they are in stock
Can you send I send over a Purchase Order?
We can process purchase orders however the price of the goods will increase by 10% from the advertised online price, there is also a £20.00 minimum order charge for this service
I am after something similar to what you offer on the website but I can not see it?
Our whole range is displayed on the website, we stock no other products
I am in Ireland, can I order via the website?
No, please email a full list of goods required and your delivery details to email@example.com and we will send you back a quote
I am looking to obtain a VAT invoice, how do I get one?
One is always sent with the goods and a VAT invoice is automatically emailed out once you have placed the order, if you still need a copy please email firstname.lastname@example.org with your order number and we can email a copy over
How much is Postage?
There is a postage calculator in the basket area - simply add all your items to your basket and enter your postcode for a quick quote
Do you ship outside the UK?
Yes but not via our website, please email email@example.com with a list of goods you require and full delivery address details and we will email back with a quote
Do you offer Trade Accounts, Reseller Discounts or Credit Facilities?
No, we are strictly a pre payment website, our prices are as advertised online - we offer fair price for everyone
Can you send me a quote please?
No, our prices are as advertised, please add your items into your basket and use the postage calculator, this will give you a price that you will pay if you place the order with us
I can not log into my account?
You can use the password reset or you can simply checkout as a guest which requires no need to log into any account
Are my Payments Secure, and what personal details do you keep?
Your Payments are 100% secure and are handled by Paypal on their own servers, on checkout you will be directed to their payment gateway or they will host a field on our website, we do not get any card details on our server whatsoever.
The only personal details we keep on our database are your name, address, IP address, items ordered, contact number and email address
We do not pass any information to 3rd parties and we do not send out newsletters