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Frequently Asked Questions
Q- How long will my Order take to arrive?
A-We aim to get your goods to you within 2-3 business days, this can be longer during a busy period. There may also be a small delay if you do not live in the UK Mainland or if your order is over 30kgs in weight and requires a palletised delivery or a delivery from our couriers who carry our heavier freight, this will usually be 3-5 working days
Q - Can I place an order over the Telephone?
A- No, we are a website only and we can not take payments over the telephone, all orders must be placed online
Q- I am after something similar to what you offer on the website but I can not see it, do you stock any goods that are not online?
A- No, all our whole range is displayed on the website
Q- I am looking to obtain a VAT invoice, how do I get one?
A- One is always sent with the goods, Please email firstname.lastname@example.org with your order number and we will send you one over via email if you need another copy, if you do not have your order number please include as much information as possible on your email
Q- Are sizes on this website accurate?
A- All sizes are approximates, we always try to keep the dimensions as precise as possible
Q- How much is Postage?
A- There is a postage calculator in the basket area - simply add all your items to your basket and enter your postcode for a quick quote
Q- Do you ship to Isles, Highlands and Northern Ireland?
A- Yes, Our website will work out the postage for you
Q- Do you ship Worldwide?
A- Please send us a list of goods you wish to order and your address and we can look at providing you a quote
Q- Do you offer Trade Accounts, Reseller Discounts or Credit Facilities?
A- No, we are strictly a pre payment website, our prices are as advertised online
Q- Are my Payments Secure, and what personal detail do you keep?
A- Your Payments are 100% secure and are handled by Paypal or Sagepay on their own servers, on checkout you will be directed to their payment gateway, we do not get any Card Details on our server whatsoever.
The only details we keep on our Database are your Name, Address, Contact Number and Email Address.
We do not pass any information to 3rd parties and we do not send spammy newsletters out