Delivery and Returns


Delivery

Our current commercial couriers are DPD, Current lead time is 2 working days on average, lead times could be shorter or slightly longer due to busy periods or due to the nature of some of our goods that need specific attention for preparing your order (eg. cut lengths of chain or cut length of steel wire rope)

PLEASE leave a mobile telephone number at checkout and you will be automatically enrolled onto DPD Predict text service so you know when our delivery is coming within a free 1hour delivery window that you will be receive via Text Message. You can also manage the delivery via text message if the delivery window is not convenient (Delay delivery until tomorrow, Leave Safe, Leave with Neighbour etc.) - it's all in your hands, Never miss our delivery :-)

 

 

 

If your order has an individual item that weighs over 30kgs it needs to be delivered by our specialist heavy haulage carriers, delivery will be 3-5 working days (No text message service available for this), this time could be longer for Highlands, Islands, Northern Ireland

We normally can not offer a next day service 

The cost of delivering your goods via our couriers will be dependent on the weight of the items ordered and your post code combined

Typical Courier Postage costs

Order weight upto >1kg - £4.99

Order weight upto >5kg - £6.99 

Order weight upto >20kg - £7.99 

Order weight upto >50kg - £9.99 

Order weight upto >999kg - £19.99 

Northern Ireland, Highlands and Islands can be more

For a specific postage quote simply add your items to the Shopping Basket and there is a Delivery Calculator you can in the Basket area use before going to the checkout process 


 

Returns

If for any reason you are unhappy with your purchase, please return upto 30 days after the purchase date, the goods must reach us in a re-saleable condition

We will provide you with a full refund within 14 days of receiving the goods back

We cannot replace any neglected items 

We cannot refund any personalised orders - such as personalised cut lengths of Steel Chain or personalised cut lengths of Steel Wire Rope

Returns Address

GS Products RETURNS

Unit 12 Primrose Hill Trading Estate

Cradley Road, Dudley

West Midlands, DY2 9SA

With your return it is important that you enclose a copy of your invoice, please make a note on the invoice requesting which items you would like to be refunded


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